If you should need to return an item, please call Customer Service at 1-866-627-3800 for a Return Authorization number (RA#). Personalized orders are not refundable or exchangeable, unless item received is defective or you received an item in error. Returns are only accepted up to 90 days after the date of purchase.
Original shipping charges are not refundable unless item is defective or you received an item in error.
Please ship returns to:
One Cedar Lane
PO Box 746
Ashland, New Hampshire 03217
All of our cedar shoe trees and boot trees come with a lifetime guarantee. If you find that your shoe tree is not performing at it’s best, please don’t hesitate to give us a call and will get it fixed for you! Please call Customer Service at 1-866-627-3800